Our Processes​

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🕒 Our Waitlist Process

We know that waiting for services can feel tough, and we want to make the process as simple and supportive as possible for families. To make sure clients receive regular, ongoing appointments (instead of one-off or sporadic sessions), we keep a waitlist for all our services.

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How It Works

• ✅ We’ll ask for a few details before adding you to the waitlist – this helps us make sure we’re the right fit for your needs.

•  📋If we can offer the service, we’ll add you to the list and contact you by phone or email as soon as an initial assessment appointment becomes available. Families who are flexible with times may be seen sooner.

• 🤝 If we can not offer the service, our admin team will reach out with guidance on other clinics or services that may suit your needs. (Sometimes specialist services are only available in Brisbane or the Gold Coast.)

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⏳ Current Wait Times

🧩 Occupational Therapy

• Due to national shortages and recent staff changes, our OT waitlist is moving more slowly than we’d hoped.

• Current wait time: We have limited availability, dependant on therapy needs. To be triaged and to receive offers, please request an intake form.

➡️ To join, please call our admin team and request an intake form.

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🗣️ Speech Pathology

• Due to national shortages and recent staff changes, our OT waitlist is moving more slowly than we’d hoped.

• Wait time: We have limited availability, dependant on therapy needs. To be triaged and to receive offers, please request an intake form.​

➡️ To join, please call our admin team and request an intake form.​

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               A Note for Families

We understand waiting can be hard. Please know that our team is committed to keeping you informed and supporting you every step of the way. You may also like to consider our group programs if one to one therapy is not available right now. Ask our friendly admin team for more info!

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📝 Our Intake Process

When you request to be added to our waitlist, we’ll send you a digital intake form by email.

How it works:

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1. ✉️ Receive the form – You’ll get an email with a digital intake form (please check your junk mail as we are emailing from a health software system).

2. 📝 Complete and return – Fill out the form with your details and send it back to us.

3. 👩‍⚕️ Clinician review – Once we receive your form, a clinician will review it to make sure we can provide the services you’re seeking.

4. 🕒 Added to the waitlist – If everything’s in order, you’ll be placed on our waitlist.

 

If more information is needed:

• We may call you or send a follow-up email requesting additional details.

 

Important notes:

• Forms must be returned within 7 days.

• If the form isn’t returned in time, we can not add you to the waitlist.

• If your form expires, don’t worry! Just call us to request a new one and we’ll help you rejoin the waitlist.

 

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📝 Our Initial Assessment Consults

Before starting therapy, an initial assessment consultation is standard and helps our clinicians understand your needs and plan the best support for you or your child.

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For Children

• Parent-only consultation (in person, via Zoom, or by phone)

• During this consultation, your clinician will:

  • Gather background information

  • Identify areas of concern

  • Discuss functional goals for your child

• You’ll get an idea of:

  • Number of assessment sessions needed

  • Estimated costs for assessment and report writing

• Face-to-face assessment sessions for your child will follow

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          Primary caregiver must be present for initial consultations and most ongoing sessions

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For Adults

• Initial consultation may start with a phone call, but usually happens in person

• Your clinician will:

  • Gather case history

  • Identify areas of concern

  • Discuss goals to work on

• You’ll learn if additional assessment or ongoing therapy is needed

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Planning for Therapy and Goals

• Clinician may discuss discharge planning – therapy is not forever! This is Aa good thing!

• Breaks allow consolidation of skills and focus on other life-building areas

• We often book therapy term by term for flexibility

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💳 Billing Information

• Parent-only consultations are invoiced separately

• Written reports are invoiced at the first face-to-face session:

  • Includes review of assessments including marking and interpreting results

  • Summary of recommendations for ongoing support

• Flexible billing: charges are based on time used, with costs discussed upfront

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➡️ Next Steps After Assessment

Once your assessment is complete, your clinician may recommend:

• Starting therapy to target goals

• Working with a supervised Allied Health Assistant (if suitable)

• Referral to other services (e.g., psychology, physiotherapy)

• Referral to specialist services (e.g., LifeTec for AAC devices)

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 Our Therapy Consultations

At LS Health Services, our standard therapy consultations are 75 minutes long:

• 50 minutes with your clinician in the therapy room

• 25 minutes for your clinician to:

  • Prepare materials for the session

  • Update your therapy plan

  • Clean and reset resources

  • Keep accurate session records

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Term-by-Term Therapy

• Therapy is booked in term-by-term blocks:

  • 12-week blocks (10 weeks of term + 2 weeks of school holidays)

  • Next term is scheduled during school holidays

• At the end of each term, your clinician will:

  • Review therapy progress

  • Discuss recommendations for ongoing support, which may include:

    • Readiness for discharge

    • Transition to different services

    • Taking a break from therapy

    • Continuing for another term block

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Why We Use This Approach

• Term-by-term scheduling helps maintain interest and motivation for longer-term clients

• Allows for planned breaks, while keeping therapy goals on track

• Helps families see progress clearly and feel involved in planning next steps

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