Payments | Jimboomba | LS Health Services

Fees

Our fees are based on a clinician hourly rate of $193.99 for Speech Pathology and Occupational Therapy services.

Standard Clinician Appointment rate of $226.32.

(includes 50 mins of direct clinician time and 20 mins of indirect clinician time)

Complex Clinician Appointment rate of $258.65.

(includes 50 mins of direct clinician time and 30 mins of indirect clinician time)

Allied Health Assistant hourly appointment rate of $135.29.

(includes 50 mins of AHA time, 10 mins indirect AHA time, 15 mins of indirect clinician time for therapy plan review and new goals)

N.B. We individualise client needs where required. We may suggest shorter or longer sessions, or additional indirect time as required. New assessments, reports and travel will incur additional fees (based on time taken), please refer to our schedule of fees on the resources page for more details.

Funding Bodies

LS Health Services clinicians can provide services under the following funding bodies:

Medicare: Our clinicians are registered Medicare providers (excluding AHA) and can provide Medicare rebateable services under Enhanced Primary Care Plans or Team Care Arrangements provided by GPs.

NOTE: We are NOT a bulk billing service and gap payments apply.

AHA services are not eligible for Medicare rebates.

Private Health: Our Medicare-registered clinicians (excluding AHA) are also able to have services claimed through private health funds. Check with your individual private health fund to ensure the services you seek are covered under your policy.

NDIS: We can provide NDIS services to self and plan managed clients of all ages. We are unable to provide services to agency managed plans.

DVA: Requires prior approval from DVA and specific GP referral required to be sent to the clinic prior to service commencement.

Work Cover: Claim number and forms required to be sent to the clinic prior to service commencement.

Payments

For private, Medicare and private health clients, we require payment on the day of services. Payment can be made via our HICAPS machine with our admin team prior to leaving the clinic. We do not keep cash on site and do not have Point of Sale facilities, therefore are unable to accept cash payments. Our admin team can process your Medicare or private health rebates through our payment system, or you can choose to receive a receipt to make your own claim.

For NDIS self-managed clients, payment can be made on the day of the service at the clinic via our HICAPS machine. Alternatively, we can issue you an invoice for claiming through the portal, and you can then pay the invoice via the bank transfer details at the bottom of the invoice once the claim is made.

For NDIS plan-managed clients, your plan manager’s details must be provided prior to your first appointment. All invoices will then be sent directly to your plan manager for payment through their service.

Cancellation Policy

We require that you attend your session at the agreed place and time of your appointment within a reasonable time frame, or provide 2 clear business days’ notice for cancellation from the session start time, otherwise the following cancellation fees will be charged:

48 - 24 Hours Prior To Session Start - 50% cancellation fee.
Under 24 Hours Prior To Session Start - 100% cancellation fee.

If you cancel your appointment under 24 hours prior to the session start, you may reschedule your service to a new appointment time however the cancellation fee will still apply as this appointment time will be unable to be offered to other clients at such short notice.

If you cancel your appointment 48 - 24 hours prior to the session start, you may reschedule your service to a new appointment time without cancellation fee, however cancellation of the rescheduled appointment at any time will incur the original 50% cancellation fee.

To avoid cancellation fees, we will try to offer an alternative service for you to make use of your session time. This may include developing a home resource pack, a telehealth session, a phone consultation, a stakeholder meeting, or another service that is appropriate based on the individual's needs. The available alternative services offered can be discussed with your clinician to determine what options are suitable for each client.

Waiving of cancellation fees for extenuating circumstances requires directorial approval, and thus cannot be guaranteed immediately over the phone at the time of cancelling. If you have queries or concerns, please contact the clinic so we can make accommodations accordingly.